Bạn chỉ cần dành thời gian 30 phút đến 60 phút để ôn luyện 1 đến 2 kỹ năng IELTS mỗi ngày, trong đó bổ sung vốn từ vựng IELTS rất quan trọng để cải thiện điểm thi IELTS cả 4 kỹ năng.
Mô
Chủ đề 1: Customer Service (Dịch vụ khách hàng)
Từ vựng & cụm từ:
Hospitality – lòng hiếu khách
Guest satisfaction – sự hài lòng của khách
Handle complaints – xử lý phàn nàn
Polite and professional – lịch sự và chuyên nghiệp
Room service / Concierge service – dịch vụ phòng / lễ tân hỗ trợ
Reservation / Booking – đặt chỗ
VIP guests – khách quan trọng
Feedback / Review – phản hồi / đánh giá
Mẫu câu:
"How can I assist you today, sir/madam?"
"We sincerely apologize for the inconvenience."
"Your satisfaction is our top priority."
Gợi ý tình huống luyện nói:
Xử lý khách phàn nàn về phòng lạnh quá / ồn ào
Giới thiệu dịch vụ đặc biệt cho khách VIP
Đặt bàn cho khách vào dịp cao điểm
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Chủ đề 2: Hotel & Restaurant Operations (Vận hành khách sạn và nhà hàng)
Từ vựng & cụm từ:
Front desk / Receptionist – lễ tân
Housekeeping – dọn phòng
Room types: single, double, suite, deluxe – các loại phòng
Check-in / Check-out – nhận/trả phòng
Buffet / À la carte – tự chọn / gọi món
Chef / Sous-chef / Waiter / Bartender – đầu bếp / phụ bếp / phục vụ / pha chế
Inventory / Supplies – hàng tồn kho / vật tư
Peak season / Off-peak season – mùa cao điểm / thấp điểm
Mẫu câu:
"Please fill out this check-in form."
"Breakfast is served from 6:30 to 10:00 AM."
"We offer both buffet and à la carte menus."
Đoạn văn sau có nhiều cụm từ tiếng Anh hay về ngành quản trị du lịch khách sạn, bạn học để sử dụng thành thục cho 4 kỹ năng IELTS nhé!
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The Hospitality Industry: A World of Service and Experience
The hospitality industry plays a vital role in today’s global economy. It includes a wide range of services such as hotels, restaurants, resorts, travel agencies, and event planning. At its core, hospitality is all about providing excellent service and creating memorable experiences for guests.
One of the most important aspects of the hospitality industry is customer satisfaction. Whether it’s a front desk receptionist welcoming a guest with a warm smile, a waiter recommending the best dish on the menu, or a housekeeper ensuring the room is clean and comfortable, every detail matters. Good hospitality staff need to be friendly, professional, and quick to respond to customer needs. Communication skills and cultural awareness are also essential, especially in international settings.
Another key feature of this industry is its fast-paced and dynamic nature. The demand for hospitality services changes with seasons, global events, and travel trends. Technology has also transformed the industry, from online booking platforms to mobile check-ins and personalized guest experiences through data analysis.
Hospitality offers many exciting career opportunities, including hotel management, culinary arts, event coordination, and tourism. It is ideal for people who enjoy working with others, solving problems, and adapting to new situations. Although the work can be challenging, especially during peak seasons, it is also highly rewarding.
In conclusion, the hospitality industry is much more than just food and lodging. It is a people-focused field that requires passion, patience, and professionalism. As travel and tourism continue to grow, so will the demand for skilled and enthusiastic individuals who can deliver high-quality service around the world.
